Question 1

How does a landlord reject or return a payment?

Accepted Answer

A landlord can reject or return a payment when they receive the initial notification from Rent App. If a payment is rejected, the renter will be notified, and funds will not be debited. Once a payment has been accepted and sent, it cannot be returned. Any subsequent payment to a renter must be handled outside of Rent App.

Question 2

Can Rent App be used by property managers or landlord agents?

Accepted Answer

Yes. Rent App has several risk protection mechanisms in place to ensure the validity of transactions. Transactions may be blocked if Rent App can't find matches between the Rent App account owner, property owner, or primary bank account name. When setting up an account on behalf of a landlord, we recommend using email over Google/Apple SSO and creating a means to share the password.

Question 3

How many bank accounts can I link to my Rent App profile?

Accepted Answer

Landlord can add up to 10 bank accounts.

Question 4

Can multiple pay rent for one property?

Accepted Answer

Yes! Each renter must pay their landlord separately or designate one renter as the primary payer. You cannot merge multiple rent payments into one at this time.

Question 5

Can a landlord request rent, late fees, or security deposits?

Accepted Answer

Yes! Landlords with a Rent App account and properties added can go to their dashboard, click on the property, and select "New Payment Request." Here, landlords can designate the amount and destination bank account. A shareable link will be generated for the landlord to send directly to their tenant(s). Currently, landlords can only create one payment link per property. In the situation where a landlord has two or more tenants paying rent for the same property, we recommend having the renter initiate the payment. Renters can manually add a specific unit they rent or simply add the property address. We hope to support multiple payment links per property soon.

Rent payments in
one place.

Rent App in Action

Tenant sends rent

Landlord accepts payment

Rent on autopilot

Free and easy

Direct deposit

High limits

Builds credit

Minimize late payments

Export reports

Free and easy

Direct deposit

High limits

Builds credit

Minimize late payments

Export reports

Built for rent

Landlords love us

Made by Cash
App alumnus

FAQs

Book a call

Rent payments in one place.

Rent App in Action

Tenant sends rent

Landlord accepts payment

Rent on autopilot

Free and easy

Direct deposit

High limits

Builds credit

Minimize late payments

Export reports

Free and easy

Built for rent

Landlords love us

Made by Cash App alumnus

FAQs

Book a call

Rent payments in
one place.

Made by Cash
App alumnus